Many companies are dedicated to be more customer-oriented and quite a few companies talk about how to create growth through better customer experiences.
Unique & Effective methods•Become a customer companyWho we are
We are management consultants with a strong passion for profitable customer loyalty.
With unique methods, we help optimise and develop customer relations by combining excellent customer experience with intelligent use of customer data.
The Customer Company gives you value for money. You end up with operational solutions and roadmaps that implement your customer strategy – developed with dedication and passion.
We use innovative and effective methods and tools to optimise and develop customer relations across all touch points – and always with the purpose to strengthen loyalty, sales and customer profitability.
We support Top Management, Marketing and Sales to turn key customer insight into measurable actions, so your company can accelerate customer focus and become a true customer company.
We combine intelligent use of customer data, with innovative tools to design great customer experiences and drive strong profitable customer loyalty.
The roadmap from insights to actions has to be durable in a simple and effective way so your company can strengthen customer focus and become a true customer company.
Together we analyse key customer insights and identify relevant opportunities and turn them into well-defined actions. Customers “digital footprint” also gives us the ability to optimise and improve 1:1 communication.
Output: Customer analysis – Loyalty drivers – Customer KPI’s – Contact plan – Business case
Together we make sure that your customer’s level of engagement, lifecycle and financial potential defines how, when and what to communicate. Why? To insure relevant and efficient communication across all touch point and digital platforms.
Output: Loyalty strategy & roadmap – Optimised Loyalty program – Utilised customer data – Triggerbased communication
Obviously – great customer experiences drive loyalty and stronger financial output.
Together we define and identify:
– Most important customer experiences (emotional and rational)
– Relevant touch points to develop and optimise
– Data needed to optimise customer experiences
– Customer Journey
Output: Customer Strategy – Customer Journey map – Customer experience management – Touch point optimisation.
- Merete Møystad – Vice President Marketing, Scandinavian Airlines -
- Karsten Rimmer – Commercial Director, CoopPlus -
- Per Møller Jensen - Senior Vice President, Danske Bank -
- Susanne Christensen – CEO, Brugseni (Greenland) -