• We turn customer strategy into real life actions
  • We identify key loyalty drivers
  • We accelerate customer focus
  • We improve customer communication
  • We design great customer experiences

Unique & Effective methodsBecome a customer company

Who we are

Who we are

We are management consultants with a strong passion for profitable customer loyalty.
With unique methods, we help optimise and develop customer relations by combining excellent customer experience with intelligent use of customer data.

Value for money

The Customer Company gives you value for money. You end up with operational solutions and roadmaps that implement your customer strategy – developed with dedication and passion.

Effective methods

We use innovative and effective methods and tools to optimise and develop customer relations across all touch points – and always with the purpose to strengthen loyalty, sales and customer profitability.

Become a Customer Company

We support Top Management, Marketing and Sales to turn key customer insight into measurable actions, so your company can accelerate customer focus and become a true customer company.

We Are Good At

  • Identify key loyalty drivers
  • Develop & optimize loyalty program
  • Turn Customer Strategy into real life actions
  • Customer Experience Management
  • Improve customer communication
  • Accelerate customer focus

Respect is earned – Honesty is appreciated – Trust is gained – Loyalty is returned

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What we do

We combine intelligent use of customer data, with innovative tools to design great customer experiences and drive strong profitable customer loyalty.
The roadmap from insights to actions has to be durable in a simple and effective way so your company can strengthen customer focus and become a true customer company.


From insights to action

Together we analyse key customer insights and identify relevant opportunities and turn them into well-defined actions. Customers “digital footprint” also gives us the ability to optimise and improve 1:1 communication.
Output: Customer analysis – Loyalty drivers – Customer KPI’s – Contact plan – Business case



Drive true customer loyalty

Together we make sure that your customer’s level of engagement, lifecycle and financial potential defines how, when and what to communicate. Why? To insure relevant and efficient communication across all touch point and digital platforms.
Output: Loyalty strategy & roadmap – Optimised Loyalty program – Utilised customer data – Triggerbased communication



Great customer experiences

Obviously – great customer experiences drive loyalty and stronger financial output.
Together we define and identify:
– Most important customer experiences (emotional and rational)
– Relevant touch points to develop and optimise
– Data needed to optimise customer experiences
– Customer Journey
Output: Customer Strategy – Customer Journey map – Customer experience management – Touch point optimisation.


Your customer doesn’t care how much you know until they know how much you care.

- Damon Richards -

What clients say

Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.

- Steve Jobs -

What we say

Book en workshop

September 2

Denne workshop er til dig, der ønsker at arbejde struktureret og effektivt med udvikling og optimering af kundeoplevelser. 

 

Du får indblik i velafprøvede og effektive metoder, der giver relevant og konkret inspiration til, hvordan du kan arbejde med Customer Experience Management i din virksomhed.

 

Læse mere her…

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Book en workshop

September 2

Denne workshop er velegnet, hvis du ønsker det bedste start skud for en kundestrategi, der både giver værdi for kunderne og  samtidigt optimerer den kommercielle effekt.

 

Sammen lægger vi en plan for, hvordan vi udvikler, forankrer og implementerer virksomhedens fremtidige kundestrategi.

 

Læse mere her…

 

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Book en workshop

September 1

Denne workshop er til dig, der ønsker at løfte kundefokus i din virksomhed til næste niveau, og har ambitioner om at investere yderligere i kunderelationen….men ikke uden at det kan omsættes til målbare resultater.

 

Få relevant og konkret inspiration til hvordan du kan accelerere kundefokus i din virksomhed og samtidig dokumentere effekten.

 

Læs mere her…

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Accelerate your customer focus

May 20

Many companies are dedicated to be more customer-oriented and quite a few companies talk about how to create growth through better customer experiences.

Read More

Value for money

February 4

The Customer Company gives you value for money. You end up with operational solutions and roadmaps that implement your customer strategy – developed with dedication and passion.

Read More

Effective methods

February 4

We use innovative and effective methods and tools to optimise and develop customer relations across all touch points – and always with the purpose to strengthen loyalty, sales and customer profitability.

Read More

Customer service is not a department, it’s everyone’s job.

hesn@customercompany.dk